One of the biggest challenges marketers face is providing their target customers with the right information at the right time.
Many content marketers find it difficult to determine which topics are important to cover next. As a result, they start creating pages upon pages of different types of content hoping that some of it will manage to attract new traffic while disregarding their existing content altogether.
That's where a well-designed content map comes into play as part of your content marketing strategy.
Creating a content map allows your team to align the production of your content and the distribution channel to reach your audience at every stage of the buyer's journey.
In this post, I'll cover everything you need to know about creating a content map — from evaluating traffic-driving content to creating necessary new content.
Table of Contents:
Access our Content Mapping Template to get started building out your content strategy and finding new content opportunities.
Content mapping is the process of planning and creating content to meet specific needs along each stage of the customer journey.
To create a content map, content marketers must first define how each existing content asset relates to a customer’s needs and aligns with their questions, challenges, and goals at every phase of the buying funnel.
From there, they need to evaluate the gaps in their current content. This will help them uncover new content opportunities within each topic cluster to expand their authority and better support the buyer's journey.
This approach ensures that the right content reaches the right person at the right time, enhancing engagement and guiding them smoothly towards conversion.
In simplest terms, the buyer’s journey is a framework that outlines the steps a consumer takes — from identifying a need and researching relevant information to making a decision. This process may vary between industries and product types.
In general, however, the process involves going through at least three main stages of a funnel toward a final purchase:
| Awareness | Evaluation | Decision |
| A person realizes they have a particular need or pain point and begin learning more about it. Most buyers exhibit an informational intent at this stage, and their main objective is to explore the problem and general options surrounding it. | Buyers begin to evaluate available solutions, products, or vendors. Their research will focus on more transactional or commercial terms as they look for data to justify their purchase decision. | Finally, a person has collected all the information they need and is ready to make a purchase. They use transactional phrases to find a vendor or a website to buy the item they’ve chosen. |
In short, when choosing products, a buyer:
Recommended Reading: Keyword Mapping Along the Buyer Journey
There are three main benefits of content mapping, apart from allowing you to position content along the buyer’s journey strategically.
When you’ve mapped content ideas to the buyer’s journey, defining an SEO content strategy becomes ridiculously easy.
First, you must have a good understanding of whom you’re targeting in the search results – your buyer personas.
In short, a buyer persona is a detailed description of the ideal customer you’re trying to attract to your brand.
The other thing you need is their buying journey. You must define specific steps people take as they seek to purchase products or services like yours. I’ve outlined a generic customer journey above; however, the actual process for your business and products may be shorter or longer.
My recommendation is to research it with the sales team’s help. No one else knows your customers' buying journey better within the organization.
Finally, you need to conduct a content audit to identify what content you already have. This will help you understand what assets you can map to the buyer’s journey. It will also prevent you from accidentally duplicating those assets when creating new content.
Recommended Reading: 5 Actionable Steps to Building a Better Customer Journey
Now it's time to actually create your content map. To make things simple, we've outlined the process in two parts.
This content mapping guide will help you:
One consistent element spans the entire buying journey: the evolving nature of the buyer's inquiries.
Initially, buyers delve into understanding their problem and its significance. As they gain insight, their curiosity pivots towards exploring various solutions. Ultimately, in the decision-making phase, their focus shifts to strategizing the implementation of a chosen solution.
Of course, these questions will also vary depending on the buyer persona and other factors. In general, however, you can assume that they’ll inquire about relevant information at every stage of the buying cycle.
Your content, therefore, should aim to answer specific questions, relevant to the person’s particular stage of the cycle.
| Cycle Stage | Awareness | Evaluation | Purchase |
| Questions |
What is it? |
How to use it? What steps do I take? |
How to implement it? Has anyone else used this? |
For more specific insight into the information your target audience is searching for at each stage of their journey, use seoClarity's User Search Journeys capability. In seconds, it reveals what users search for before and after target keywords, providing valuable insight into the top questions and needs of your target audience.
Here's an example:
To discover holes in your existing content, you need to assess which questions you’re already answering.
I typically do it this an Excel document, following these four steps:
With this exercise, you’ll quickly realize where in the buying process you’re not providing relevant information.
In this step, we’ll dig deeper into the data to discover how to fill in the gaps in your strategy.
In particular, we’ll look into various SEO data points to uncover your audience's preferences and informational needs.
For this walk-through, I’m going to use our platform, seoClarity, and its many content marketing capabilities.
Keywords offer the most direct insight into what information your audience seeks.
But, it's important to also look beyond just the search terms that bring visitors to your site. Analyzing any query that leads Google to rank a page can also shed light on your target customers' preferences.
Start by using Search Analytics to identify the keywords that drive traffic to your site.
Sorting by Impressions, review the terms and phrases for the content you already use to target a specific stage of the buyer's journey. I gather these terms and add them to my Content Map with the existing asset's URL.
This research typically uncovers interesting insights about the audience’s preferences. I ask, "How are they finding the already published content, and with what queries?"
Then, look at what terms are ranking well and what terms are just out of reach of the SERP. To do this, filter the results by Avg. Position between 11 and 30.
This reveals a couple of things: either this piece of content missed the mark and needs to be updated with more relevant information or there is an opportunity to create a NEW piece of content.
In the example below, I can see multiple terms that can be integrated into my content map, guiding the creation of new content or the optimization of existing material.
I do this planning within my own content map in an Excel spreadsheet (which I've replicated here as a content mapping template for you to download below).
So, to recap the first step:
Topic Explorer helps you easily identify long tail keywords for the cluster you're researching or terms previously used in other content assets.
This tool enables you to delve deeper, identifying more pertinent keywords connected to the initial term that's already driving traffic to your website.
Start with the topic you're researching and conduct a semantic search around that topic. We have covered this workflow in a previous post titled, Why Topic Strategy Matters Most in Keyword Research.
Content Fusion, our AI SEO content writing tool, is a real powerhouse when it comes to improving and enriching existing content.
Content Fusion collates various search query data and analyzes your content with a purpose-built deep learning algorithm to suggest what information could enrich it further.
Once you've found the key terms that are driving traffic to your site for a piece of content, use Content Fusion to show you what opportunities you may have missed in your original publication.
Let's imagine I'm a B2B brand looking to optimize a pillar page of content for the term "IT solutions". I can put this phrase and the URL of the content I want to optimize into Content Fusion to get an instant list of recommended keywords to include in my copy.
I can easily spot several opportunities to include further information on my page about cyber threats and managed IT services to strengthen its authority and relevance.
See how Content Fusion helped this global hospitality brand create 5x content across 800 pages: Creating Content at Massive Scale with Unmatched Industry Insights.
You're now equipped to identify gaps in your content and pinpoint the precise information required to craft content that effectively positions your brand throughout the entire buyer's journey.
By uncovering how your ideal customers search for your products or services, you can identify ways to connect with them, drive them to your site, and engage them with your brand.
The Content Mapping Template provided will help you get started with greater content wins today!
Editor's Note: This post was originally published in May 2018 and has been updated to reflect changes in the seoClarity platform.